Do you ship across India?
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Yes, we deliver to 25,000+ pincodes across India. Enter your pincode on any product page to check delivery availability.
Is Cash on Delivery (COD) available?
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COD is available on orders up to ₹20,000 in most pincodes. A ₹49 handling fee applies on COD orders below ₹999.
How long does delivery take?
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Metros: 2–4 business days. Tier-2 cities: 4–6 days. Remote areas: 6–10 days. You'll get a tracking link over SMS as soon as your order ships.
How do I track my order?
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You can track your order from Account → My Orders, or click the tracking link sent to you over SMS and email.
What is your return policy?
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We offer 7-day returns from the date of delivery. The item must be unused and in original packaging. See our Return & Refund Policy for details.
How long do refunds take?
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UPI/Card refunds are credited in 3–5 business days after QC. COD refunds are sent via NEFT in 5–7 business days.
Are your products genuine?
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Yes. Every product on Horizonite is sourced directly from the brand or authorised distributors. All electronic items come with manufacturer warranty.
Do you offer GST invoices?
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Yes. GST invoices are automatically generated and emailed to you after dispatch. You can also download them from Account → My Orders.
My payment was deducted but the order didn't confirm. What should I do?
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Failed transactions are automatically refunded by the bank within 5-7 business days. If you don't receive the refund, email support@horizonite.in with your transaction ID.
How do I cancel an order?
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Go to Account → My Orders and click Cancel. Orders can be cancelled any time before they are dispatched.
Do you have a physical store?
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Horizonite is a digital-first brand — we operate online and ship from our regional fulfilment centres across India.
How can I contact customer support?
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Email support@horizonite.in or call +91 98765-43210 (Mon–Sat, 10 AM – 7 PM IST). We usually respond within 24 hours.