7-Day Easy Returns
We want you to love what you buy. If a product isn't right, you can request a return within 7 days of delivery. The item must be unused, in its original packaging, and include all tags, manuals, and accessories.
How to Initiate a Return
- Go to Account → My Orders and click “Return” on the item.
- Select a reason and upload a photo of the product (if damaged or incorrect).
- We will schedule a reverse pickup within 48 hours.
- Once the parcel reaches our warehouse and passes QC, we process the refund.
Refund Timelines
- UPI / Cards / Net Banking: 3–5 business days after QC clearance.
- COD orders: Refunded to your bank account via NEFT in 5–7 business days. Please provide bank details on request.
- Wallet / Store Credit: Instant on QC clearance.
Non-Returnable Items
- Used, opened, or washed items
- Personal care, beauty, and hygiene products once opened
- Innerwear, socks, and masks
- Consumables past expiry
- Custom / personalised products
Damaged or Wrong Item Received
If your parcel arrives damaged, tampered, or contains the wrong product, raise a return request within 48 hours of delivery with clear photos. We will arrange a replacement or full refund including shipping charges.
Cancellations
You can cancel an order any time before it is dispatched. Once dispatched, you'll need to follow the return process above.
Need Help?
Email support@horizonite.in with your order ID and we'll respond within 24 hours.