This policy describes how Horizonite (“we”, “our”) collects, uses, and protects your personal information. It applies to our website, mobile app, and customer support channels, and is issued in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the IT Rules, 2011.
Information We Collect
- Identity: name, phone number, email address.
- Shipping: address, pincode, alternate contact.
- Payments: UPI / card details are handled by Razorpay; we never store raw card numbers.
- Usage: device type, browser, pages visited, cart activity.
How We Use Your Information
- To fulfil orders, process payments, and deliver parcels.
- To send order updates via SMS, email, and WhatsApp.
- To recommend products and improve the shopping experience.
- For fraud prevention, fraud detection, and legal compliance.
Who We Share Data With
We share only what is necessary with: logistics partners (Shiprocket and courier companies) for delivery; payment processors (Razorpay) for transactions; and government authorities when legally required.
We never sell your data to third-party advertisers.
Your Rights
- Access or correct your personal data from the Account page.
- Request deletion of your account by writing to us.
- Withdraw marketing consent at any time via unsubscribe links.
Cookies
We use cookies to keep you logged in, remember your cart, and measure site performance. You can disable non-essential cookies in your browser settings.
Contact
For data requests or privacy questions, email privacy@horizonite.in.